Cascadia 4x4 got a comprehensive redesign of their Canada and US Shopify e-commerce platforms. The primary focus was to enhance mobile responsiveness, ensuring seamless navigation and shopping experiences across all devices. By implementing cutting-edge design techniques and optimizing for speed, the revamped sites now offer a user-friendly interface that significantly boosts customer engagement and conversion rates.

As the IT Director at Spark/NFRIH, I led the strategic development and management of a cutting-edge Cisco Meraki network infrastructure across three locations, ensuring seamless connectivity and security. I managed multiple website domains and spearheaded the rollout of 10+ MacBooks utilizing Jamf Pro for enterprise-level device management.

I provided hands-on implementation of software and hardware upgrades, optimizing system performance and security. Additionally, I designed and directed the development of an advanced online portal, automating crucial support services and resource access for staff and clients. This comprehensive portal featured:
✅ Leases & Contracts Management
✅ Automated Billing & QuickBooks Integration
✅ Space & Equipment Booking System
✅ IT Support Ticketing & Knowledge Base

I also oversaw a dedicated help desk team, delivering high-quality technical support to over 50 staff members and entrepreneurs. My role extended to IT consulting for entrepreneurs, assisting them in implementing scalable and secure technology solutions for their businesses.

With a cost-conscious approach to IT budget management, I ensured optimal resource allocation and efficiency. Additionally, I managed Accounts Receivable using QuickBooks, streamlining financial operations.

Through these efforts, I significantly enhanced operational efficiency, security, and overall client satisfaction, reinforcing Spark/NFRIH’s mission as a premier innovation hub for entrepreneurs.